Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

• Delivery Days & Hours: We offer local delivery Monday through Sunday from [Start Time, e.g., 9:00 AM] to [End Time, e.g., 8:00 PM]. We service the following areas: [List cities or zip codes].

• Same-Day Delivery: Orders placed before [Cutoff Time, e.g., 5:00 PM] (local time) are eligible for same-day delivery. Orders received after the cutoff will be scheduled for the next business day.

• Specific Time Requests: While we do our best to accommodate specific delivery times, we cannot guarantee an exact hour. For deliveries to funeral services or events, please specify the service start time in the order notes.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.